Deaf Friendly | Healing hands for your websites & apps

Deaf and Hard of Hearing Inclusion

I believe websites and apps should support accessible technologies

I'm hard of hearing (technically, audio processing difficulties so its more like "audio dyslexia" or "sounds sound like noise" rather than "can't hear sounds").

I don't see this as a barrier to work around, but an opportunity to be inclusive and learn more about communication. There are many ways to communicate and many little tricks that can help.

Let's get the FAQ out of the way

No, Hard of Hearing is not the same thing as Deaf, but it is what's known as little "d" deaf as I can't use verbal communication as well as others.

Yes, I do very well talking to you face to face without background noise. Thank you, it takes effort and I've worked on it.

No, don't shout. My difficulty isn't hearing the sounds, it's turning sounds into words. Sound quality is more important than volume.

No, I don't have "an Irish accent". Nor any other nationality of accent. I'm many generations Australian. I have what's basically a "deaf accent". Yes I did get speech therapy growing up to work on it. This IS the improved result.

No, I don't use hearing aids but I do have a similar device that's helpful in noisy situations. It helps reduce background noise. What helps more is talking in a quiet place, with you facing me so I can see your lips.

Yes, I do block all incoming phone calls. Phone calls are very difficult. We have a few great workarounds:
  • Use text, it's great!
  • Tee up a video call or a face to face meeting
  • Call me through the National Relay Service (1300 553 467). The NRS is basically an interpreter service so you can talk as usual on the phone and they'll handle typing in text to me. It's cool, try it :)

No I don't speak "sign language". I do hope to add Auslan to my repertoire, partly to become more inclusive myself.

Inclusive Approach and Technologies

I believe in good communication with my clients, and my "face to face plus lots of writing to each other" approach handles that pretty well.

I believe in making apps and websites that follow the guidelines for accessibility, and can neatly interact with screen reading, font enlargement, closed captioning and other technologies.

I believe technology is there to help everyone, and to bring everyone together.

In The Loop

My resume is on LinkedIn: